1. We offer free standard delivery on all orders within West Malaysia and extra RM5 for delivery to East Malaysia. Standard delivery will be conveyed within 5 working days upon order affirmation.

2. Your order will arrive within 2 to 14 working days for shipping within West Malaysia and 2 to 21 working days for shipping to East Malaysia, except if in any case prompted.

3. Delivery fees and shipment timeframe might apply subject to modification every once in a while.

4. All orders incorporate tracking, you could find your tracking number in the email you obtained when we shipped your order.

5. Orders could not be cancelled whenever they are set and payments were made. Hence, please double-check your order details during check-out and before making a payment to complete your order.

** High volume of orders during peak seasons might bring about slight deferral in shipment. Rest guarantee that we will reach out to you should your order be impacted.

If 22K Gold Jewellery is not capable of deliver your order in the period laid out in your Order Confirmation e-mail because of deferral or unavailability in availability of your purchased item, we will reach you through the contact data you have provided us with and you might be given the choice to cancel your purchase order and, need to you select to cancel your purchase order, 22K Gold Jewellery will offer you with a full refund within 30 days. Any claims notified to us after more than 30 calendar days from the date of the Order Confirmation email will no longer be entertained.

If the product has been despatched out to our shipping carrier, it will be the duty of the shipping enterprise to guarantee the bundle is delivered to you. You might be capable to track your bundle according to the tracking number you will furnished with at the end of your transaction.

If you unreasonably postpone the receipt or defer delivery of conveyance after 22K Gold Jewellery or shipping carrier has informed you that they have attempted to convey the ordered item, or when you have furnished 22K Gold Jewellery an incorrect receipt address which brings about an ineffective conveyance, the conveyance bundle will be gotten back to 22K Gold Jewellery and we would not refund your money for the purchase. Assuming that you demand for your bought item to be re-conveyed, extra shipping fees will apply.

You should check for any lack of consistency in the product at the time of delivery and, assuming any anomalies are found for instance, damaged products, opened package, or you have obtained products that do not match to the one you have purchased, or if your shipping is incomplete, kindly get in touch with us immediately to redress the issue.