Return & Refund Policy
22K Gold Jewellery provides most extreme significance to quality control wherein our merchandises are assessed at a couple of tiers to ensure which you acquire our merchandise at its fine great. Assuming there turns out to be any inconsistency in items that you acquired and you would love to return the item and request for a refund, kindly reach us at [email protected] or 018-2220399 for additional guidance.
For each of the orders placed at 22K Gold Jewellery, we only agree to receive products in their authentic condition, with complete packaging attached for a full refund. Claims for damaged or missing products must be reported within 1 working day/24 hours upon the receipt of your order. You have 24 hours to apply for a return request and send back the products from the date of conveyed to be qualified for a refund, the products should attain us within 14 days, following that would not be engaged. We suggest delivering the package with the most effective shipping that is accessible, that incorporates tracking. Refund must only be made one time per purchases. This implies that any request which are fully refunded could not be handled the second time with return. Evidence of purchase is needed preceding to return.
We would love to feature on that any return and refund for products are strictly subject to the following terms and conditions:
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If the wrong product which is different from the order is brought; or
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If any product has been delivered in a damaged or defective condition
Only if either one of the reasons as per above is applicable, 22K Gold Jewellery might proceed to refund for your product. 22K Gold Jewellery reserves the rights to decline any request for refund. Any request for return and refund for merchandise because of mere change of thoughts will not be entertained.
How to request for a return and refund?
a) You are required to submit the return request form within 1 working day/24 hours upon the receipt of your order or we reserve the right not to attend to your request.
b) Attach photo(s) of the faulty, damage or wrong product(s).
c) To be qualified for a return, your item ought to be unused and in the original packaging.
The Customer is encouraged to await our guidance for the following action after submitted Return Request form. In the occasion the Customer does not acquire any answer from us within 3 working days, kindly reach us either by email 22kgoldjewel@gmail.com or call to 018-2220399 for enquiries.
Way for returning the product(s)?
You will get an acknowledgment letter from us upon approval of your return request. Kindly append the acknowledgment letter in your return package and we will arrange our authorised logistic accomplice to collect the return product(s) from you. You may additionally incur delivery expenses situation to the purpose for return.
We will promptly inform you on the situation of your refund after examining the product, we will initiate a refund to you within 30 working days.
Should the return product(s) we obtain no longer in its original condition or were damaged during shipping dealing with (in which beyond our manage, not because of logistic accomplice or our shortcoming or carelessness), you might be charged for the repair of the product(s) and we reserve the right to deduct the expense from your refund.
Kindly reach us at 22kgoldjewel@gmail.com or call to 018-2220399 assuming you have any inquiries or questions.